Assistant General Manager

- Val Vista Lakes (Mesa, AZ).

Reports to: General Manager.

FLSA Status: Exempt.

HOAMCO Culture

At HOAMCO, our team members bring passion, dedication, and integrity to every task. We value teamwork, open communication, and exceptional customer service. The Assistant General Manager is expected to embody these values while supporting the General Manager and ensuring smooth daily operations of the community.

Function & Role

The Assistant General Manager (AGM) works under the supervision of the General Manager and supports the overall management of the Homeowners Association. The AGM is responsible for overseeing daily operations, assisting with staff development, and maintaining strong relationships with the Board of Directors, residents, committees, and vendors. This role is designed to ensure continuity of leadership, to support the General Manager and Homeowners Association, and to step into the General Manager role when needed.

Qualifications

• Bachelor’s Degree preferred; Associate degree or equivalent experience required.
• CMCA certification or higher management designation strongly preferred.
• Minimum 3 years of experience in community association management.
• Strong written and verbal communication skills.
• Ability to use and train others in technology platforms such as Microsoft Office, Zoom, GoToMeeting, or similar.
• Demonstrated leadership skills.
• Knowledge of Arizona Revised Statutes and Federal regulations governing Planned Communities.
  
  

Primary Responsibilities

Leadership & Community Relations:

• Act as second-in-command to the General Manager, assuming responsibilities in their absence.
• Serve as a community liaison, maintaining strong relationships with residents, staff, committees, vendors, and the Board of Directors.
• Model professionalism, integrity, and a solutions-oriented leadership style.
• Support and attend Board and committee meetings as required, preparing agendas, packets, and management reports.
  
  

Operations & Administration

• Assisting in oversight of daily community operations, ensuring adherence to Board policies and management contracts.
• Assist with preparation of annual budgets, financial reporting, and ongoing expense monitoring.
• Support compliance with governing documents, CC&Rs, and applicable laws and regulations.
• Ensure accurate recordkeeping of contracts, files, meeting minutes, and community documents.
• Draft and distribute association communications, newsletters, and website updates.
  
  

Staff Development & Supervision

• Assist in hiring, training, and evaluating on-site personnel.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Ensure staff understand and adhere to company and community policies and procedures.
• Support staff concerns in a timely fair consistent manner
• Coordinate staff meetings and training sessions as directed by the General Manager.
  
  

Facilities & Vendor Oversight

• Support oversight of facilities, amenities, and maintenance programs to ensure safety, cleanliness, and curb appeal.
• Conduct routine property inspections and report on findings.
• Assist with vendor contract negotiation, bid preparation, and performance evaluations.
• Monitor service requests and ensure timely resolution.
  
  

Governance & Risk Management

• Enforce community rules and regulations with fairness and consistency.
• Assist with architectural review and compliance processes.
• Support development and monitoring of risk management and safety programs.
• Ensure proper insurance coverage, reporting, and documentation are maintained.
  
  

Key Competencies

• Strong organizational and time-management skills in a fast-paced environment.
• Proactive decision-making within the scope of authority.
• Ability to clarify requests, communicate effectively, and maintain professionalism in all interactions.
• Commitment to excellent customer service and fostering community satisfaction.
• Integrity, credibility, and a collaborative spirit.
  
  

Other Duties

• Perform other tasks as assigned by the General Manager or Board of Directors to ensure the success of the Homeowners Association.
• Attend HOAMCO training classes, meetings, and seminars as required.
  
  

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