Assistant General Manager

Job Description

The Assistant General Manager is an onsite role supporting the General Manager in all things administrative, project oriented, and team collaborative to ensure the betterment of the community. The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff.

Daily responsibilities:

• Conduct property inspections to ensure maintenance and adherence to HOA codes, compliance, rules, and regulations. Issue violation letters to homeowners and follow up to ensure issues are resolved.
• Engage with homeowners, residents, Board members, maintenance vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Perform data entry and update information in the database; record and track documents and information.
• Assist in creating and managing budgets; review financial reports, interpret balance sheets, income statements, operating expenses, and reserves.
• Assist with RFPs, manage the bidding and vendor selection process, develop vendor relationships, and oversee capital projects.
• Handle maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for onsite work.
• Prepare board and committee packages; coordinate and schedule monthly and annual board and committee meetings.
• Create and distribute weekly mass communications by mail and email to homeowners regarding onsite maintenance, HOA guidelines, and community events.
• Process invoices, reimbursements, credit card reconciliation, and other financial tasks.
• Ensure compliance with all community policies and procedures as defined by the Board of Directors.
• Assist with planning and developing operational policies, procedures, methods, and regulations related to general operating procedures.
• Coordinate the development of long-range and annual business plans aligned with association by-laws and policies.
• Monitor the quality of association services to ensure maximum member and guest satisfaction.
• Undertake additional projects and tasks as assigned.
  
  

Requirements

• 3+ years of community association, property management, residential services, multifamily, or hospitality industry.
• Knowledge of the Association Board of Directors, the General Manager, and how those rolesinterface with the requests of homeowners.
• CMCA, AMS, PCAM preferred.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Confident in experience and collaborative spirit.
• Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Proficient in MS Office Suite.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.