Assistant General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

The Assistant General Manager (AGM) is a performance driven leader who provides support to the General Manager (GM). This position requires the overall leadership qualities required to preserve, protect, and enhance a luxury high-rise multi-family community, interact with homeowners and residents, vendors, board and committee members, onsite staff, and corporate office.

The AGM will work collaboratively with the GM on homeowner and resident services, facility management, project oversight, committees, initiative-taking and clear communications, and staff support. This job includes other duties as assigned.

Job Duties And Responsibilities

• While the details below provide an extensive list of job duties and responsibilities, it is expected that the individual in this position is direct and flexible in performing, assisting, and/or supervising any necessary task that is required.
• May coordinate maintenance programs relating to the interior and exterior conditions and appearance of the property.
• Responsible for prompt and positive response to request from homeowners and residents and to constantly assess homeowner and resident needs to assure timely resolution of problems.
• May be engaged in the day-to-day monitoring of vendor performance to assure full compliance with standards established within the respective service agreements.
• May participate in the development and administration of the strategic property plan and budget for the property.
• May assist in the collection, analysis, and reporting of data required to provide accurate and current assessments of property management objectives.
• May provide training and resources for employees to conduct their duties with reasonable ease.
• May coordinate timely and accurate ADP payroll processing each pay period.
  
  

Requirements

• Knowledge and Skills
• Professional verbal and written communication skills are required.
• Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, Power Point)
• Proficiency with Zoom, Teams, and/or other remote meeting platforms.
• Proficiency with community website (BuildingLink).
• Increase employee engagement and satisfaction through a hands-on collaborative leadership.
• Responsiveness to GM, board, residents, on-site staff members and Somerset office.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Basic knowledge of accounting, financial statements, and managerial reports.
• Detail orientation with a sense of urgency and ability to prioritize tasks.

Education And Experience

• High School Diploma required.
• Associate or bachelor’s degree preferred.
• 1-3 years of Community Association experience preferred.
• Prior supervisory experience preferred.
  
  

Working Conditions

• Typical office environment. Frequent standing, walking, talking.
• Both inside and outside activities.
• Ability and willingness to work weekend hours.
• Ability and willingness to attend early morning and evening meetings.
• Ability and willingness to attend evening and weekend community events.
• Willingness to complete training and/or educational courses.
  
  

Available Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Pet insurance
• Employee assistance program
• Flexible Spending Account & Health Saving Account
• Paid time off
  
  

Note: The statements herein are intended to describe the general nature and level of work performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.