Assistant General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Are you passionate about fostering vibrant communities and ensuring residents’ satisfaction? Join our dynamic team at Associa, a leading property management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic Assistant General Manager to support our community management initiatives.

What We Offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Compensation:

$70,000-$75,000; direct experience highly considered.

How Our Employees Make an Impact:

Our Community Manager Assistants play a crucial role in fostering a sense of community within our managed properties. Such responsibilities include:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Assist with employee hiring, training, supervising, and performance management.
• Assist with annual budgeting process and with the administration of the various functions of the community within the projected and approved operating budget.
• In conjunction with the General Manager, act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Assist with receiving, reviewing, processing, and coding weekly payables and vendor information.
• Ensure appropriate Homeowner Files, Documents and Accounting files are stored for proper retention online or hard copy, as appropriate.
• Coordinate work orders with vendors.
• Maintains association records as required by the governing documents, state law and management company protocol.
• Provides confidential administrative support to General Manager to include working within the current procedures relating to the collection of delinquent assessments, fines, and fees, drafting and proofreading correspondence, daily monitoring of in/out boxes and mail correspondence. To include data entry and processing deed violation notices and letters.
• At the direction of the General Manager, plans and prepares for Community Information Meetings, Annual Meetings, Budget Meetings, Board of Directors Meetings, Committee Meetings, New Owner Orientations, Staff Meetings and Special Meetings to include attendance at these meetings as requested. Assist in preparing all necessary agendas, presentations, copies, exhibits, notices, etc. for these meetings as well as securing location for meetings as requested.
• Serves as recording secretary to the Board of Directors and support to committees to which the General Manager serves as staff liaison.
• Creating and maintaining community and team calendars to stay abreast of meetings, special events, property inspections, special projects and other deadlines.
  
  

Requirements

• Candidates should have at least two years in an administrative role, or a customer-facing service position.
• Preferred candidates have association industry experience and CMCA designation.
• Proficiency in various software applications to include Microsoft Office and online communication platforms.
• Ability to deal with a large variety of individuals in a business-like and professional manner.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.