Assistant General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

ESSENTIAL DUTIES:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Assist with employee hiring, training, supervising, and performance management.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budgeting process and with the administration of the various functions of the community within the projected and approved operating budget.
• In conjunction with the General Manager, act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• In conjunction with the General Manager, work as a liaison between the Board and the Board Advisory Committees.
• Receive and respond to incoming calls/emails for information, account requests or community issues timely.
• Maintain the online communication portal and document uploads, respond and resolve resident requests timely.
• Assist with receiving, reviewing, processing, and coding weekly payables and vendor information.
• Ensure appropriate Homeowner Files, Documents and Accounting files are stored for proper retention online or hard copy, as appropriate.
• Review and understand the Management contract requirements.
• Maintain working knowledge of internal systems.
• Coordinate work orders with vendors.
• Other duties as assigned.
  
  

ADMINISTRATIVE DUTIES:

• Serves as the staff member assigned to the Architectural Review Committee; prepares ARC requests and meeting materials. Provides timely correspondence with owners regarding the status of their requests.
• Assists General Manager with the management of covenant control vendor and documents required.
• Maintains association records as required by the governing documents, state law and management company protocol.
• Provides confidential administrative support to General Manager to include working within the current procedures relating to the collection of delinquent assessments, fines, and fees, drafting and proofreading correspondence, daily monitoring of in/out boxes and mail correspondence. To include data entry and processing deed violation notices and letters.
• At the direction of the General Manager, plans and prepares for Community Information Meetings, Annual Meetings, Budget Meetings, Board of Directors Meetings, Committee Meetings, New Owner Orientations, Staff Meetings and Special Meetings to include attendance at these meetings as requested. Assist in preparing all necessary agendas, presentations, copies, exhibits, notices, etc. for these meetings as well as securing location for meetings as requested.
• Serves as recording secretary to the Board of Directors and support to committees to which the General Manager serves as staff liaison.
• Creating and maintaining community and team calendars to stay abreast of meetings, special events, property inspections, special projects and other deadlines.
  
  

Requirements

SKILLS:

• Excellent verbal and written communications skills.
• Creative thinking and efficient problem solving.
• Ability to deal with a large variety of individuals in a business-like and professional manner.
• Excellent organizational skills with the ability to prioritize tasks and handle many tasks at the same time.
• Ability to stay on task amidst frequent interruptions.
  
  

EQUIPMENT:

• Proficiency in use of computer, copier, fax machine, scanner, and telephone systems.
• Proficiency in various software applications to include Microsoft Office and online communication platforms.
  
  

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent; some college preferred.
• Candidates should have at least two years in an administrative role, or a customer-facing service position.
• Preferred candidates have association industry experience and CMCA designation.
  
  

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
  
  

Compensation:

• $70,000-$75,000; direct experience highly considered.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.