Assistant General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is hiring an Assistant General Manager to support our community in the Upper Malboro, MD area!

Join the industry leader in community property management!!

For six consecutive years Associa has received the coveted designation as a Great Place to Work, and many of our locations are awarded as Best and Brightest. Associa provides the very best resources to associations, property owners and residents with a full suite of management, maintenance, and real estate services to meet most any need. To do that, we need the best people! Our industry-leading, comprehensive training program means our employees stand out from the pack and are positioned for a rewarding career at Associa. We are always looking to add great talent to our team!!

What do we offer?

Our competitive benefits package to our full-time employees includes medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. Associa has a strong promotion-from-within policy and offers multiple career tracks.

Duties and Responsibilities:

An Assistant General Manager is responsible for providing clerical and administrative support to the lead Community Manager(s). The Assistant General Manager is the liaison to the lead Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members and within the branch office. This position would be a good fit for entry-level candidates looking to break into the industry.

Duties include but are not limited to:

• Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist lead Community Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.
• Assist lead Community Manager with processing new homeowner welcome packets, if applicable.
• Assist lead Community Manager with issuing of key fobs, pool passes and processing access keys.
• Assist lead Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist lead Community Manager with requests for proposals, repair quotes, insurance notification lists.

Requirements

• High school diploma required
• Ability to communicate orally and in writing with owners, residents, volunteer leaders, and contractors.
• Ability to maintain a positive, cordial, businesslike relationship with all owners, residents, contractors and the general public.
• Ability to oversee contractors working on the property and inspect property for maintenance and repair needs.
• Ability to perform administrative tasks, work without supervision, and work cooperatively with other staff members.
• Ability to use word processing software, a personal computer, a printer and other standard office equipment and work in a safe manner.
• Willingness to attend education courses and seminars and to achieve and maintain designations associated with community association management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.