Assistant General Manager

Associa is hiring an Assistant General Manager / Covenants to support our community in the Upper Marlboro, MD area!

Join the industry leader in community property management!!

For six consecutive years Associa has received the coveted designation as a Great Place to Work, and many of our locations are awarded as Best and Brightest. Associa provides the very best resources to associations, property owners and residents with a full suite of management, maintenance, and real estate services to meet most any need. To do that, we need the best people! Our industry-leading, comprehensive training program means our employees stand out from the pack and are positioned for a rewarding career. We are always looking to add great talent to our team.

What do we offer?

Our competitive benefits package to our full-time employees includes medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. Associa has a strong promotion-from-within policy and offers multiple career tracks.

Duties and Responsibilities:

An Assistant General Manager / Covenants is responsible for providing clerical and administrative support to the lead Community Manager(s). The Assistant General Manager is the liaison to the lead Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members and within the branch office. The Assistant General Manager will also assist with covenants and code enforcement.

• Field and respond promptly to homeowner inquiries and assist the community manger with administrative tasks and special projects
• Assist lead Community Manager with issuing of key fobs, pool passes and processing access keys.
• Assist lead Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist lead Community Manager with requests for proposals, repair quotes, insurance notification lists.
• Ability to oversee contractors working on the property and inspect property for maintenance and repair needs.
• Notify responsible parties of code issues given in writing, by phone, in person and electronically.
• Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues.
• Investigate and enforce property codes within boundaries.
• Process architectural applications for exterior modifications.
• Process invoices for payment.
• Filing, making copies and other general office tasks on a daily and as needed basis.
• Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.

Requirements:

• High School diploma or GED
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Work effectively with Board of Directors, Committee members, residents, and other staff members.
• Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of OSHA worksite and personal safety requirements.
• Knowledge of State or local governmental safety requirements.
• Knowledge of architectural plans and/or drawings at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Must have personal vehicle and be physically capable of performing community wide inspections.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.