Assistant General Manager

$65000 - $90000 / year

 

Company

 

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under

 

our professional management services.

 

FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates’ professional development,

 

setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

 

Embark in a fulfilling career in property management with FirstService today.

 

Position Summary

 

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

 

Position Responsibilities

 

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for all field activities associated with a property as it relates to the covenants.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections.
• Responsible for petty cash reports and submissions.
• Coordinates insurance requirements for properties and associated vendors.
• Responsible for the development preparation and distribution of home owner’s manuals, emergency procedures and other necessary formalized communication.
• Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Association Manager.
• Assists in preparation of monthly reports.
• Assists in the development of operating and capital budgets.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff.
• Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to insure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

 

Education/Training Requirements:

 

High School diploma or equivalency required. BA/BS in Business Administration or related field preferred.

 

Experience/Knowledge/Abilities:

 

Two (2) years of experience as an on-site assistant manager managing the property or building operations, such as staff and service contracts, tenant retention and tenant improvements is preferred. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal skills. Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, time management and interpersonal skills required.

 

Special Requirements:

 

Physical demands include ability to lift up to 50lbs; Standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. On-call 24/7. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary. Ability to respond to emergencies on a timely manner. Regular and predictable attendance.

 

Vision Requirements:

 

• Constant need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail
• Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (inspecting property, neighborhood survey)

 

Hearing Requirements:

 

• Constant need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

 

Reasoning Development:

 

• Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Must be able to think rationally beyond a specific set of instructions.
• Must be able to work at a fast pace, perform duties while under pressure, and meet dead lines in a timely manner, to interact/communicate with other associates, residents, visitors and the public in a professional and pleasant manner.

 

Speaking Requirements:

 

• Constant need (66% to 100% of time) to verbally communicate with home owners, developers, vendors, and resident staff.

 

Driving Requirements:

 

• Driving as required using own transportation. Valid driver’s license and automobile liability insurance required.

 

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.