Assistant General Manager

JOB SUMMARY

The onsite Assistant General Manager/Lifestyle Director is responsible for assisting the General Manager in supervising the administrative support staff of the Community Association assigned. The Assistant General Manager will assist with the oversight and support of the various departments within the Community Association which may include Food & Beverage, Facilities Maintenance, Custodial, Landscaping, Lifestyle, etc. The Assistant General Manager is the liaison to the residents, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. The Assistant General Manager will provide support to the General Manager as needed.

This position is in the Crandall, TX area

JOB DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Supervise all administration staff at the community.
• Assist with employee hiring, training, supervising, and performance management.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budget.
• Assist with the administration of the various functions of the community within the projected and approved operating budget.
• In conjunction with the General Manager, act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• In conjunction with the General Manager, work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees.
• Notify responsible parties of code issues given in writing, by phone, in person and electronically
• Respond to and investigate allegations of violations of codes to determine validity of complains and the appropriate course of action to mitigate issues.
• Investigate and enforce property codes within boundaries.
• Develop activities for the community and work with the board and committees to roll out these functions.
• Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of company policies, procedures and forms.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree Preferred, but not required
• 3 – 5 years of directly related or closely related experience
• 1 – 2 years of Community Association experience is helpful
• 0 – 3 years of Management and/or Supervisory experience