Assistant Community Manager (Dedicated)

Job Details

Description

Position Summary:

Primarily responsible for assisting the Community Manager with the day-to-day operations of the Association by providing effective customer service, administrative support and other operational functions through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s), governing documents and business partner contracts.

Position Responsibilities

• Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
• Develop a working relationship with community board members, committee members and homeowners.
• Extend excellent customer service and problem resolution, via phone, face-to-face, website or email to Board members, Committee members and residents within prescribed time frames.
• Attend and record minutes of board and committee meetings.
• Communicate with owners concerning compliance and maintenance items.
• Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
• Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
• Assists with community inspections of common areas according to AAM’s management contract.
• Develop and maintain open communication with contractors.
• Supervise, and direct activities of gate access, landscape and general maintenance personnel under the oversight of the Community Manager.
• Work with vendors to provide direction and collect bids per the manager.
• Assist in the preparation and review of project proposals.
• Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
• Maintain accurate and current association records including the Community Website and Boardvue site.
• Assist in the preparation of the annual budgets.
• Maintain deadlines for both association and governing document requirements and internal AAM initiatives.
• Performs other duties as directed by the Community Manager.

Knowledge, Skills And Abilities

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to prepare and process high volumes of administrative and customer service tasks accurately.
• Ability to function efficiently in a fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, board and committee members and contractors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting and standing for moderate periods of time.
• Utilizing personal automobile to inspect common areas per management contract.