Assistant Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

National Property Management firm seeking full-time Assistant Community Manager at an association located downtown in the River North neighborhood to primarily provided accounting and resales support to the General Manager and associations. The day-to-day tasks are accounts payable & receivable, tracking split billings, and handling resales and settlements.

The Assistant Community Manager handles tasks outlined herein to assist Community Association Managers (CAM) with daily property operations. Assistant Community Manager are to establish and maintain a professional, service-oriented relationship with the Association Managers, other assistants and employees, clients, homeowners, vendors, and service providers. This position involves daily contact with homeowners and board members and requires an individual that is well-spoken, customer service-oriented, and can multi-task at a quick pace.

One of the main goals of our company is to keep our team of hardworking professionals happy and motivated. That's why we are looking for a friendly, enthusiastic candidate who is flexible and committed to working hard. You will work together with our hard-working team delivering unsurpassed management and lifestyle services. You will have the exciting opportunity for growth in a company that has earned The Great Place to Work® seven years in a row and counting. You will also be challenged by the high-energy, fast-paced environment where you will be a key player in providing excellent, daily face-to-face customer service to homeowners and Board members. If you want a vital position helping implement & develop business processes, you are well-spoken and have excellent multi-tasking skills then consider working for us.

Duties and tasks include but not limited to:

Resales/Settlements

• Receive and send closing documents for processing by centralized team and follow up on completion.
• Point of contact to receive settlement checks and process checks timely.
• Responding to homeowners/board members/internal customers/supervisor requests in a timely manner.
• Review to issue homeowner refunds weekly.
  
  

Resale Orders/Community Archives

• Assist internal customers with understanding the system and answering questions about pending and/or upcoming orders.
• Assist with questions on delinquent accounts for upcoming resales.
  
  

Accounting:

• Manage the daily activities of the accounting department.
• Collect and provide information for audit inquiries and give assistance to auditors.
• Verify and reconcile bank statements or department records.
• Sort documents and post debits/credits to proper account.
• Split billing between multiple associations in accordance to the contracts.
• Maintain the necessary accounting records for multiple associations.
• Oversee the posting and maintenance of general ledger accounts, payroll transactions, accounts payable and general ledger adjustments.
• Provide financial analysis statements including monthly balance sheets, income statements, cash flows statements, and actual to budget and last year variance analysis.
• Other duties as assigned.
  
  

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail-oriented and a team player.
• Interpretation and completion of verbal and/or written instructions at a proficient level.
• Excellent organizational, multi-tasking skills are required.
• Ability to work effectively in a team environment and be self-motivated and exercise good judgment.
• The position also requires the ability to manage multiple priorities and problem solve.
• Strong attention to detail and organizational skills are required.
• Must be able to communicate clearly both verbally and written. Discretion is of the utmost importance.
  
  

Education And Experience

• High school diploma or equivalent required
• Bachelor’s degree preferred
• 3 – 8 years of directly related or closely related experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.