Assistant Community Manager

$22 / hour

Company

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under

our professional management services.

FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates’ professional development,

setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark in a fulfilling career in property management with FirstService today.

Position Summary

This position works closely with the Support Services Manager to facilitate the review of architectural plans and provide general coordination on architectural submissions. Customer service and attention to detail are the primary focus of this position. The position is responsible for providing a wide variety of administrative services as well as assisting with the management of properties in accordance with company policies, procedures and standards. Superior customer service, time-management and conflict management skills are required. Attention to detail and the ability to manage multiple, sometimes competing, priorities are essential.

Position Responsibilities

• Provides five-star customer service at all times by responding to incoming visitors, telephone calls, email and other correspondence in a timely and courteous manner. Acts as intermediary with owners/residents, vendors and staff to assist in prompt response to questions or problems. Follows company policy by returning all calls and emails within 24 business hours.
• Maintains positive work environment by being responsible for ensuring acknowledgements and successes are visible on white boards and shared spaces within the office.
• Consistently tracks the standard operating procedures for review procedures.
• Utilizes electronic filing systems and Connect to maintain accurate resident records. Responsible for information and document management. Ensures that all records are kept in good order.
• Provides administrative support to the Management team including but not limited to: maintaining, outlook calendars, and contact lists, expense reports and reimbursements; mileage reporting, checking voicemails, etc.
• Preparing check requests and owner reimbursements and submitting them to Manager for approval.
• Review new home and modification plans, including but not limited to, review of current governing documents with submitted plans and partnering with Manager on proposals for new rules and/or regulations.
• Work in partnership with community declarants and/or community manager on project specific questions and/or issues.
• Provide vacation coverage to managers assisting with coding of invoices, call logs, and picking up voicemail message.
• Provide support to other team members and committee members
• Tracks special projects & initiatives for office and Managers on a frequent basis.
• Other projects as needed and assigned. Provides research and reporting for different special projects.
• Candidate must present a professional appearance for work.