Assistant Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

An Assistant Community Manager is responsible providing clerical and administrative support to thelead Community Manager(s). The Assistant Community Manager is the liaison to the leadCommunity Manager(s) and homeowners primarily, but will also occasionally interact withvendors, board members and committee members, as well as staff at the Associa Client SharedService Center (CSSC) and within the branch office.

• Field and respond promptly to homeowner and vendor inquiries via phone, e-mail, workorder, letter, and/or in person; assist with website, portals, etc.; assist with addressing emergency requests as necessary
• Prepare newsletters, flyers, and other various documents to inform homeowners ofmaintenance service or projects, activities, meetings, etc.
• Update notes within homeowner accounts in C3 (Complete Control of Communities) of allconversations/correspondence with homeowner.
• Assist in preparing agendas, update management reports, and compile documents and copiesfor Board meeting packages; assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist in monitoring corporate and client delinquency rates and collections process for account portfolio. Maintain property files and unit files.
• Assist in processing new homeowner welcome packets, issuing of key fobs, pool passes and processing access keys, preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Assist with ARB (Architectural Review Board) application processing, perform on-site community inspections as necessary, assist requests for proposals, repair quotes, insurancenotification lists, and update of property fact sheets in C3.

Requirements

• Associates Degree Required; Bachelor’s Degree Preferred
• 0 – 3 years of Community Association experience
• Knowledge of communities/property/real estate and homeowners associations andthe role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.
• Knowledge of MS Office Suite, typical business correspondence (grammar, structure, punctuation, spelling, etc.), and professional communication skills (phone, interpersonal, written, verbal, etc.).
• Strongcustomer service skills with knowledge of conflict resolution techniques and strong.
• Team player whos is self-motivated, proactive, detail oriented, and has excellent time management and prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.