Assistant Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

An Assistant Community Manager is responsible providing clerical and administrative support to the lead Community Manager(s). The Assistant Community Manager is the liaison to the lead Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client SharedService Center (CSSC) and within the branch office.

Duties include but are not limited to:

• Complete digital and physical administrative tasks for multiple properties. These include but are not limited to preparation of governing documents, Architectural Review Board (ARB) application processing, receive and sort incoming mail/packages to record, dispatch, distribute to the correct recipient.
• Address inquiries and resolve concerns with homeowners, management, and vendors within 24 hours.
• Assist owners with the Association web site for access to rules, governing documents, minutes of meetings, community project communication, and newsletter distribution.
• Maintain, update, and organize property unit files within designated portfolio.
• Assist lead Community Manager with on-site community inspections as necessary, drafting hearing letters, researching repair quotes, work order updates, and annual meeting notifications.
• Assist lead Community Manager with bulk mailing, financial statements, and communicate results of hearings to owners within the time frames set by state statues or governing documents as needed.
• Process account payables to include proper coding, facilitate and process recurring/auto-payments, research past due bills, check requests, and obtain signatures.
• Create reports (landscape, emergency work orders; delinquencies, violations) out of the management software and mailing system.
• Work cross functionally with other departments, communities and Associa specific communication portals to ensure payments, flyers and/or newsletters are properly posted.
• Engage in Associa training including Associa University webinars, vendor hosted virtual Power Hours, and company incentive contest programs that embody the Mission and Values of the company.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how

those roles interface with the requests of homeowners.

• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

at a proficient level.

• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.