Assistant Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Do you want to help people make their house a home? Do you thrive on providing great customer service while making a difference?

We want to hire an Assistant Community Managerwho shares our vision, values and commitment to superior customer service. This role is responsible for providing clerical and administrative support to our internal customers and acts as a liaison to the Community Managers and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at Associa and within the branch office.

If you're a determined self-starter with a passion for finding solutions and you want to join a dynamic, talented and successful team, join the Associa Colorado team in Lakewood, CO as an Assistant Community Manager.We're six-year-in-a-row recipients of the prestigious Great Place to Work® certification, which recognizes companies with high-trust, high-performance workplaces.

Want to learn more? Apply now!

Here's thefine print:

Job Duties:

• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in person
• Interact with vendors and assist with addressing emergency requests as necessary
• Update notes within homeowner accounts of all conversations/correspondence with homeowner
• Maintain property files and unit files
• Receive, process and track Architectural Review Applications from homeowners
• Assist Community Manager with requests for proposals, repair quotes, insurance notification lists
• Assist in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed
• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with Community Manager direction, client enrollment, and local office protocol
• Participate in Associa training including Associa University webinars, etc.
• Other duties as assigned

Requirements

Knowledge and Skills:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of communities, property, real estate and homeowners associations
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills

Education and Experience:

• High School Diploma or GED Required
• Associates Degree strongly preferred
• Bachelor's Degree Preferred
• At least one year of Customer Service experience is required
• At least one year of Community Association Management or relevant experience is preferred
• Experience with a high call volume is preferred

Benefits Summary:

• World-Class Training
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Employee Referral Bonus Program
• Wellness Incentives

Compensation:

• Hourly: $19 per hour; direct experience highly considered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.