Assistant Community Manager

Job Details

Description

Position Summary:

Primarily responsible for assisting Community Managers by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities

• Provides administrative support and other tasks as directed to Assistant Community Manager.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM’s management contract.
• Communicates with homeowners concerning compliance with CC&R’s.
• Reviews monthly financials and reviews and approved invoices for payment.
• Oversees the design review guidelines process.
• Assists in obtaining and reviewing bid proposals.
• Travels to and from assigned communities per management contract.
• Maintains accurate and current association records and updates websites.
• Maintains an effective process for tracking architectural submittals.
• Processes architectural submittals.
• Designs brochures, pamphlets, handouts, newsletters etc. for communities.
• Attend meetings as needed.
• Take and prepare meeting minutes as necessary.
• Maintains open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Updates community disclosure packages.
• Performs other duties as requested/directed.

Knowledge, Skills & Abilities

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.