Assistant Community Association Manager (MCA2024-6663)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview: Walters Management Company and RealManage are now one company.

RealManage / Walters is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Walters also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Walters offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Walters is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Walters, we are always getting better.
  
  

Responsibilities

Prestigious San Diego based Community Association Management Company is currently seeking a highly professional, intelligent, industrious, take-charge Assistant Community Association Manager (ACAM)to work in their Murrieta office who will provide superior client service in a professional office environment. Our philosophy is simple -- we aim to meet and exceed our clients' expectations and provide value through superior work product, sound advice and exceptional service.

The ACAM partners with the Community Association Manager (CAM) on a portfolio of various communities. You must have excellent office management and computer skills and be able to gracefully juggle many different time-critical tasks at the same time. The perfect candidate will be positive, articulate, well organized, energetic, resourceful and detail-oriented with a "can do" attitude. Ideally, the ACAM will have industry knowledge.

Essential functions of the job:

• Assist clients with problem resolution with a positive and helpful attitude
• performing monthly inspections for those the community and sending compliance letters, as well as facilitating the architectural review process for the community
• Interacting with vendors who provide services to clients and their respective communities
• Generate work orders and provide follow through until task is completed
• Compose and generate newsletters
• Attend evening Board meetings & take minutes as recording secretary, if needed.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
• Ensure that daily tasks and follow-ups are completed and documented
• Other general administrative duties as assigned
• Monitor/Order Office Supplies
• Monitor/Report copier and postage machine counts
• Time permitting, assist other ACAM’s with tasks
• Plus other work related tasks as needed
  
  

Qualifications

Required qualifications, skills, and abilities:

• At least three year's administrative experience ( Homeowners Association experience is a plus)
• Excellent customer service skills
• Ability to retain new information
• Must present a positive and professional image for the organization
• Excellent written and verbal communication skills
• Proficient in MS Office Suite
• High level of integrity and ability to maintain confidential information
• Highly organized and efficiency-minded with excellent time management skills
• Able to multi-task and adjust to constantly changing priorities with ease
• Able to work on their own as well as with others
  
  

Pay and Benefits:

$20.00 to $24.00, depending on education and experience

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays