Assistant Community Association Manager (CCA2023-5566)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview Walters Management Company and RealManage are now one company.

RealManage / Walters is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Walters also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Walters offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Walters is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Walters, we are always getting better.

Job Description

Prestigious San Diego based Community Association Management Company is currently seeking a highly professional, intelligent, industrious, take-charge Assistant Community Manager to work in their Carlsbad office who will provide superior client service in a professional office environment.

Our philosophy is simple -- we aim to meet and exceed our clients' expectations and provide value through superior work product, sound advice and exceptional service.

The Assistant Community Manager partners with the Community Association Manager on a portfolio of various communities.

You must have excellent office management and computer skills and be able to gracefully juggle many different time-critical tasks at the same time. The perfect candidate will be positive, articulate, well organized, energetic, resourceful and detail-oriented with a "can do" attitude.

Essential functions of the job

• Assist clients with problem resolution with a positive and helpful attitude
• Performing monthly inspections for those the community and sending compliance letters, as well as facilitating the architectural review process for the community
• Interacting with vendors who provide services to clients and their respective communities
• Generate work orders and provide follow through until task is completed
• Compose and generate newsletters
• Attend evening Board meetings & take minutes as recording secretary
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
• Ensure that daily tasks and follow-ups are completed and documented
• Other general administrative duties as assigned

Required qualifications, skills, and abilities

• At least three year's administrative experience (community association experience is a plus)
• Excellent customer service skills
• Ability to retain new information
• Must present a positive and professional image for the organization
• Excellent written and verbal communication skills
• Proficient in MS Office Suite
• High level of integrity and ability to maintain confidential information
• Highly organized and efficiency-minded with excellent time management skills
• Able to multi-task and adjust to constantly changing priorities with ease
• Able to work on their own as well as with others

Pay and Benefits

$18 to $22, depending on education and experience

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays