Assistant Community Association Manager (BNC2023-4937)

Henderson Association Management is a Division of RealManage, a company that specializes in the management of community associations. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The Henderson professional staff has decades of experience managing the very best communities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Assistant Community Association Manager (ACAM) assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

• Supports Henderson Association Management by coordinating and/or supporting specialized business functions within the department.
• Able to be alert in a high-risk environment. Carefully monitors processes to ensure accuracy in documentation and data.
• Takes responsibility for actions and outcomes and is able to persist despite obstacles. Demonstrates dependability in difficult circumstances and shows a sense of urgency about getting results.
• Stands by a decision, despite second-guessing or disagreement from others. Assess a situation, takes quick action and makes an optimal decision even with limited information.
• Impresses customers with exceptional service and continually searches for ways to improve processes. Understands and anticipates customer needs, wants and issues. Able to demonstrate a high level of service delivery and do what it necessary to ensure customer satisfaction.
• Manage multiple projects, determine project urgency in a meaningful and practical way, and use goals to guide actions and create detailed action plans. Establish high standards and meet quality expectations despite pressing deadlines.
• Remain open-minded and change opinions on the basis of new information. Can perform a wide variety of tasks and change focus quickly as demands change. Manages transitions effectively from task to task and is able to adapt to varying customer needs.
• Bring about great results from ordinary circumstances and prepare for problems and opportunities in advance while also anticipating emerging customer needs. Show a sense of urgency and produce results in difficult circumstances.
• Clearly express ideas and thoughts, both written and verbal, as well as exhibit good listening and comprehension. Keeps other adequately informed about issues affecting the business.
• Facilitates a positive and productive team-oriented environment and is able to share due credit with co-workers. Encourages collaboration among peers, solicits opinions from co-workers and supports group decisions.
• Able to withhold actions or speech in the absence of important information. Deals successfully with unresolved situations, frequent changes, delays or unexpected events.
• Plus other work related tasks as needed
• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits

$18.00 to $20.00 depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays