Assistant Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Are you passionate about Property Management and fostering vibrant communities, ensuring residents' satisfaction? Are you ready to take that next step in your property management career? Join our dynamic team at Associa, a leading property management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a professional, proactive and enthusiastic Assistant Community Manager to support one of our residential communities with management initiatives.

The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager, residents, board members and vendors. The Assistant Community Manager will be the face of the Community and represent Associa in its policies and procedures. The Assistant Community Manager will also be in partnership with staff at the Associa Client Shared Service Center (CSSC) and staff within the branch office.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Compensation is contingent uponexperience: $20-24.00 per hour

Job Duties And Responsibilities

Duties include but are not limited to:

• Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary
• Update notes within homeowner accounts in C3 of conversations/correspondence with homeowner.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
• Maintain property files and unit files.
• Assist with processing new homeowner welcome packets.
• Assist with issuing of key fobs, pool passes and processing access keys.
• Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
• Assist Community Manager with update of property fact sheets in C3.
• Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.
• Participate in Associa training including Associa University webinars, etc.
• While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
• Other duties as assigned.
  
  

Requirements

Qualifications

• Must have a Florida Community Association Manager License (LCAM)
• Bilingual (English and Spanish) highly desirablebut not required
• Industry experience is a preferred
• Strong mathematical knowledge with accounting applications
• Ability to work in a fast-paced environment
• Professional customer service skills
• Exceptional communication skills both written and verbal with a polished, professional and friendly demeanor
• Demonstrated proficiency with current Microsoft Programs (Word, Excel, Outlook, etc.)
• Knowledge of conflict resolution techniques at a proficient level
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills.
• Effective organizational skills
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.