Assistant Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Come work at Associa! We are an industry leader in community association management and we are looking for an Assistant Community Association Manager to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.

The Assistant Community Manager is responsible for the day-to-day servicing of the Association’s clients and homeowners by providing a wide variety of administrative and staff support services. Responsibilities include providing owners with a superior level of service through an increased level of understanding and knowledge regarding the Association governance and clubhouse offerings. Interactions are typically with HOA homeowners in person, via telephone, or email within the timelines as defined by company policy and/or General Manager directive.

Primary responsibilities include but are not limited to the following:

Maintains positive and professional communication with each owner to create, enhance and promote a friendly interaction between owners and staff
Create communication strategies to promote Association meetings, events, and other campaigns as assigned
Ensures that the telephone is answered properly, and messages are handled courteously, accurately and within 24 hours. Monitors, logs, and screens messages, providing managers with necessary details for follow-through. Research homeowner account issues
Identifies and clarifies resident’s needs while maintaining owner confidentiality and keeping General Manager informed
Receive homeowner paperwork for ARC submissions and communicate any missing documentation
Issue violations to homeowners for compliance with Association governing documents
Communicate ARC decisions and violations to the homeowners in a clear and concise manner
Provides new residents with the necessary paperwork and information on being a resident in the community and gaining access to any applicable amenities
Maintains, updates, and coordinates resident information for the Association’s databases
Gathers information from all applicable groups on upcoming events, programs, and meetings for the creation of the newsletter and updating of the community website
Ensures all flyers around the clubhouse facility are current and updated on a regular basis
Manages the website for the most current information always being posted and updated
Responsible for electronically filing Association documentation in the server as well as the company and Association websites as required by management
Provides back-up coverage for front desk attendants in covering the phone system and greeting office visitors as requested and/or scheduled
All other duties as assigned

Requirements

IT background / understanding required
Must have experience in customer service and working with Microsoft Office products
Relates well to all kinds of people and builds effective relationships
Demonstrates strong professional communication, verbal and written, and inter-personal skills
College degree preferred. High School Diploma or equivalent required
HOA Management 0-3 years

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.