Assistant CAM (Operations Manager)

Description

Join a dynamic team at one of Central Florida’s premier resort-style communities! Our team is dedicated to maintaining excellence, enhancing guest experiences, and ensuring smooth operations in a vibrant short-term rental environment. If you are a proactive, detail-oriented leader with strong critical thinking skills and a passion for community management and exceptional service, we invite you to be part of a great team and help shape the future of our resort. The position is full-time with competitive pay and excellent benefits.

Primary Responsibilities

• Operational Oversight:
• Oversee key operational services such as Landscaping, Security, Valet Trash Services, Waste Management, and Tiki Bar operations.
• Conduct regular inspections and ensure the effective delivery of services by vendors, identifying issues, trends, and corrective actions using sound judgment and critical thinking.
• Supervise daily activities of the Concierge Team (5+ staff), Maintenance Team, and Clubhouse Manager.
• Provide oversight for Tiki Bar operations, ensuring service standards, operational efficiency, and proactive problem resolution.
• Community Operations Management:
• Focus on short-term rental property dynamics and manage operational responsibilities to ensure smooth day-to-day functions.
• Analyze maintenance, safety, and compliance issues, evaluate solutions, and work with contractors for repairs and improvements.
• Manage security, amenity access, and parking procedures for short-term rental guests, applying critical thinking to resolve conflicts and operational challenges.
• Committee Management:
• Attend committee meetings, including Design Review Committee (DRC), and assist with scheduling, reviewing applications, and ensuring alignment with HOA guidelines through thoughtful analysis and interpretation of governing documents.
• Staff Supervision and Development:
• Lead, train, schedule, and evaluate staff to maintain operational efficiency and accountability.
• Enforce SOPs, identify process improvements, and maintain high standards of customer service through independent judgment and critical thinking.
• Compliance and Risk Management:
• Ensure adherence to HOA governing documents, Florida statutes, and rental regulations by interpreting requirements and applying them appropriately.
• Manage risk mitigation and violations protocols, assessing situations and determining appropriate courses of action.
• Be available 24/7 for after-hours emergencies to evaluate situations quickly and address operational issues promptly.
• Financial Management:
• Assist with budget management related to operational services.
• Monitor vendor performance, expenses, and operational trends to ensure cost-effectiveness, efficiency, and quality of service.
• Resident and Guest Relations:
• Act as the primary liaison between residents, guests, property managers, and vendors.
• Resolve concerns by assessing facts, considering impacts, and implementing fair and effective solutions.
• Provide regular updates to the General Manager on operational issues, risks, and performance.
  
  

Requirements

Skills and Qualifications:

• Exceptional leadership, organizational, project management, and critical thinking skills, with the ability to analyze situations and make sound decisions independently.
• Strong communication and interpersonal skills for effective collaboration with residents, guests, board members, staff, and vendors.
• Ability to assess operational issues, identify root causes, and implement practical, compliant solutions.
• Proficiency with Caliber Software, Microsoft Office Suite, work order systems, and design tools for creating newsletters and flyers.
• Availability to work weekends and after hours as needed.
• Experience in cash management, inventory control, and food and beverage operations.
• Ability to obtain a Notary License and Food Safety Certification.
• Availability for emergency response 24/7.
  
  

Experience And Education

• Active Florida CAM License.
• Minimum 1 year as a Licensed Community Association Manager.
• At least 2 years of experience in operations management within a short-term rental or resort environment.
• Proven ability to manage day-to-day operations effectively while exercising independent judgment and critical thinking.
  
  

Why Work with Us?

We are more than just a community; it's a destination. As an Operations Manager, you’ll play an integral role in managing the day-to-day operations of a vibrant, resort-style community, supervising key staff including the Clubhouse Manager, and making informed decisions that enhance the experience for our residents and guests. Be part of a collaborative, growth-focused team dedicated to excellence. Apply today and become a leader in our exceptional resort environment!