Area Manager

Description

Position Summary:

Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.

Position Responsibilities

• Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
• Accompany Community Managers on property tours to drive – inspect – coach/mentor and develop an understanding of properties; track property inspections through Board Vue
• Provide ongoing Leadership, Direction and Training to Community Managers.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Maintain Annual & Board Meeting dates with communication dates, addresses and notes.
• Have and maintain a community watch-list with concerns, keep regional director updated with concerns.
• Attend Emergency Meetings with Manager as necessary.
• Attend Annual & Board Meetings as needed and randomly for training, mentorship and development and to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President
• Conduct bi-weekly touch base meeting with managers to gain understanding of their communities and address any concerns or questions.
• Assist with property/manager assignments.
• Train and supervise assigned personnel by providing leadership and direction and prepare and provide input on annual and 90 day reviews.
• Review, proofread and approve all mailings, notices, newsletters, etc.
• Review / Verify Board Packets are prepared per AAM and Board standards S-drive files are being maintained for Communities.
• Review property Inspection Reports.
• Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
• Participate, train, mentor, assist and monitor annual AAM processes such as budget, process to ensure completion of deadlines are achieved.
• Review Community Websites regularly for accuracy, content, updates, etc.
• Review SharePoint Task Lists, Board Vue, Community Status Reports, etc. regularly to ensure the manager is performing per AAM and Board standards.
• Attend transition turnover meetings from Developer Division, homeowner controlled or New Community properties.
• Maintain Annual Calendar for all Managers to ensure it remains updated.
  
  

Knowledge, Skills And Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.
  
  

Minimum Requirements

• High school diploma or GED and five (5) years of full time, paid, professional experience in a Community Management role encompassing all of the following:
• Proven success in a supervisory role.
• Thorough knowledge of the HOA Management industry.
• Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Vendor management.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• Valid driver’s license.

Non-essential Skills, Experience And Certifications Preferred (NOT Required)

– CAAM, CMCA, AMS or PCAM

Reporting To This Position

• Assigned Community Manager and Assistant Manager
  
  

Physical Demands & Work Environment

– Utilizing personal automobile for commuting to and from assigned communities.

– Walking communities to inspect common areas per management contract.