Area Manager

Job Details

Description

Are you interested in providing effective leadership and support to a team dedicated to delivering exceptional service?

If you are looking to join a company that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM).

Founded in 1990 AAM is celebrating nearly 30 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities.

Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.

Position Responsibilities

• Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
• Accompany Community Managers on property tours to drive – inspect – coach/mentor and develop an understanding of properties; complete all properties quarterly.
• Provide Leadership & Direction to Community Managers.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Maintain AM update sheet with communication dates and notes.
• Update watch-list with concerns.
• Attend Annual Meetings and Emergency Meetings with Manager.
• Attend Board Meetings as needed and randomly to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Document and recommend manager for incentive program to Regional Vice President.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President.
• Conduct bi-weekly meeting with managers to gain understanding of their communities and address any concerns or questions.
• Assist with property/manager assignments.
• Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual and 90 day reviews.
• Review, proofread and approve all mailings, notices, newsletters, etc.
• Review / Verify Board Packets are prepared per AAM and Board standards S-drive verification of Communities.
• Attend property tour/inspection have all properties completed quarterly and document tours.
• Review Inspection Reports.
• Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
• Monitor budget preparation.
• Review Community Websites.
• Review SharePoint Task Lists.
• Attend transition turnover meetings from Developer Division or New Community.
  
  

Knowledge, Skills And Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.
  
  

Physical Demands & Work Environment

• Utilizing personal automobile for commuting to and from assigned region/communities.
• Walking communities to inspect common areas per management contract.