A/R Collections Specialist (CSPFL2023-4922)

Company Overview

United Community Management (UCM) is a division of RealManage. RealManage / UCM is a national Inc. 5000 firm with clients and operations in 18 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / UCM mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / UCM is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / UCM, we are always getting better.
• Handle incoming mail/correspondence/incoming calls directly related to delinquent owner accounts
• Daily interaction with multiple law firms and lien services in connection with mutual clients
• Invoice legal fees and costs
• Update account status for all collection accounts
• Process collections
• Balance collection Ledgers
• Review attorney reports
• Research property ownership
• File preparation and referral to law firm or lien service
• Communicate with customers regarding payments and account related issues (customers include closing agents, title agents, home owners/seller/buyers, law firms and lien services)
• Statutory compliant payment plans
• Plus other work related tasks needed
• A detail oriented Collection Accounts Receivable Professional is needed to work in a fast paced team environment.
• This position requires attention to detail and a desire to do it right the first time.
• A strong customer service personality and willingness to help are highly desired.
• Must be able to process high volume with attention to detail.
• 3-5 Years Accounts Receivable experience required.
• 10-Key (minimum 13K)
• Professional written and verbal communication.
• Collection or paralegal experience preferred but not required.
• Bachelor’s Degree preferred.
• Some college courses, especially accounting are a plus.
• Confidentiality.

Pay and Benefits

$25 to $28, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays