Applications Processor

FirstService Residential is seeking an Applications Processor to join our team in Manhattan! Job responsibilities include but are not limited to:

• Review board applications of potential condominium or cooperative buyer.
• Answer telephone and provide information, assistance, and status updates on pending applications.
• Notify clients by email to request missing information and facilitate the correction of the documents.
• Responsible for collecting missing documents such as financials and fees.
• Compose and type routine correspondence via email to communicate with clients.
• Responsible for running credit and background checks and address adverse actions.
• Review and verify shareholder account statuses are up to date prior to releasing applications to the Board.
• Liaison between property management and Board.
• Set up interviews between Board and applicants.
• Scan completed documents office scanner.
• Print and assemble copies of completed documents.
• Establish and maintain electronic files for archival purposes.
• Perform other related duties as required.

Knowledge, Skills & Proficiencies:

• Prior experience in mortgage processing or real estate-related transactions strongly preferred
• Analytical skills, an eye for detail, good organizational skills, excellent verbal and strong written communication skills
• Ability to handle and resolve client complaints and address these complaints appropriately.
• Ability to work under tight time pressures, handle multiple projects and prioritize work tasks.
• PC experience in a Windows-based environment and experience with various common software packages.
• Bachelor's degree required.