Amenity Center Manager

Description

CAMS, Home Owner Association Management company is on the search for a full-time Amenity Center Manager to work on-site at a community located in Blythewood, SC (29016).

Position Summary

To provide all Cobblestone Park residents and users of the Amenity Center with an enjoyable and safe recreational environment which includes use of the pool facility, gymnasium programs, fitness room equipment, tennis programs and outdoor activity area.

Hours and Pay

Typical hours of work will be Tues-Sat 10-6pm during the winter months, in the summer months hours change to working during the weekends with two days during the week off and until 8pm some nights making sure the pool area is staffed and guarded.

Pay rate is from $55,000-60,000+ depending on expertise and Board budget. Health, Dental and Vision Benefits included with PTO and 401(k).

Responsibilities

• Report to CAMS Mgt for all HR-related issues, and report to the assigned HOA Board of Directors for all daily activities and issues pertaining to the Amenity Center.
• All communications created for the Amenity Center shall be vetted through the assigned HOA Board of Directors and Chairman of the Communications committee before sending out to the community.
• Provide the Chairman of the Communications committee and/or the assigned HOA Board of Directors a three-month event rolling calendar with details to include revenue and expenses.
• Provide the Chairman of the Communications committee with a monthly calendar 15-days before sending to the community.
• Provide the HOA Board of Directors with a monthly punch list three days before the monthly HOA meeting.
• Any requested activity involving an external (non-resident) member, including any external activities by a resident should be vetted by the HOA Board of Directors.
• Ensure proper coverage is scheduled during all seasons. Provide the assigned HOA Board of Directors with the appropriate schedule.
• Oversite management for the Pool, Fitness Center, Gym, Tennis Courts, and Sports Field to ensure the amenities are being used by residents and guests.
• Ensure that the facility is being kept clean at all times (floors, bathrooms, trash etc.)
• Ensure that all building mechanicals (lights, heat, water, showers, Wi-Fi, security alarms/cameras) are working properly and make timely service calls when needed. The HOA Board of Directors will determine an amount that the Amenity Center Manager may use for such issues that may arise.
• Obtains and maintains all service, maintenance and access control contracts for pool, gym, fitness room and tennis courts or any others service contracts and make service calls as needed.
• Conducts property inspections and provides recommendations and observations to improve the Amenity Center when items look like they need to be repaired or replaced.
• Interact with residents/members to gain feedback to improve events at the Amenity Center.
• Documents all issues that occur at the facility including incidents with residents, guests, or uninvited people. Call the RCSD as needed for any incident that requires their assistance or help.
• Follows all HOA rules and guidelines.
• Ensures that all records are kept in good order.
• Always provides great customer service by attending to all calls and messages timely, no later than 24-hour hours.
• Prepares budget needs for the Amenity Center for presentation to Board.
• Oversees the Events Manager, contractors, and additional staff (grill, pool, tennis).
• Responsible for on-site tours to residents and/or new homeowners.
• Perform other job functions as assigned.
  
  

Requirements

Education/Training

High School Diploma is required.

Experience/Knowledge/Abilities

1-3 years of property management experience or managing an HOA facility. A detailed individual with a strong ability to multi-task is required. Strong working knowledge of customer service principles and practices. Computer Skills: Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, communication and interpersonal skills required.

Physical demands include the ability to lift up to 40 lbs., as well as standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer as well as talking on the phone for extended periods of time. On-call 24/7. Ability to work extended/flexible hours and weekends. Driving required along with valid SC driver’s license and insurance. Ability to respond to emergencies in a timely manner. Reasonable and predictable attendance.

Working Requirements

Majority of the time would be at the Amenity Center. Some work from home (minimal) may be allowed. On Call and flexible hours to work weekends