Administrative/Billing - Account Maintenance Representative

Job Description

Role: Account Maintenance Representative

Will you be our next Account Maintenance Representative?

Are you someone who enjoys detail oriented administrative work and wants to work on a great team? We do not require experience in our industry, but we do require that our employees really care. In addition, if you like solving challenging problems, are a determined self-starter, and enjoys data entry, then we want to meet you! Our culture is extremely important to us and we hire only exceptional, diligent talent who care about becoming experts and delivering quality results every day.

What Skills Do We Require of our Account Maintenance Representative?

• High school Diploma or equivalent.
• Responsible for maintaining and administering past due billing programs, which includes auditing and verifying account transaction history, and maintaining mailing addresses.
• Reviewing billing statements and following specific escalation schedules to ensure compliance with appropriate billing policies.
• Large amounts of data input and verification are required to ensure accurate account information is maintained.

What will the Expectations of this Role be?

• This position requires strong attention to detail and analytical/auditing skills.
• Must be able to troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy.
• Must also be detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working in a collaborative team environment.
• Must have accurate alpha numeric data entry skills.
• Proficient computer skills including Excel and Word
• Must have the ability to provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner.
• Must have clear and concise written communication.
• Must have an understanding of account reconciliation.

Job requirements

Who is SPECTRUM AM?

Some Of Those Resources Include

Spectrum Association Management is a Homeowners’ Association Management company, an Orange Box Enterprises company, that has been in business since 2001, with offices across Texas and Arizona. We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed.

• In-house learning and development system, including formal certification and continued personal development, to expand your knowledge and personal brand
• Exposure to multiple facets of the organization with defined career pathways and support to achieve your personal goals within the organization
• A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
• A strong team environment
• A positive culture that has won us Best Places to Work for the past 16 Years in a Row!

More details about SPECTRUM AM is available at

Compensation And Benefits Package

• This is an hourly position and pay rate is $20.00 per hour Monday- Friday 8:00 am - 5:00 pm
• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and partially remote based on the role, and requirements of the business. Determined by the manager after the training phase.
• Recognized as Best Places to Work 16 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately-owned with over 20 years in business.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• 40 paid hours per year for community service activities.
• Internal Learning and Development Management System.
• Full suite of benefits includes: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review for compensation increase based on performance

Spectrum AM believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you better if we see a solid match to the position. This would include a screening interview, department interview, panel interview, employment verification and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

Orange Box Enterprises is an Equal Opportunity Employer