Administrative Specialist

Tidewater Property Management is looking for our next team member! If you enjoy working with people, problem solving and challenges, this may be the job for you! You must be positive, motivated, forward thinking and have strong and professional customer service skills.

Essential Functions

• Supports and assists community association managers on a day-to-day basis in handling any variety of issues that may arise on a given day.
• Effectively and efficiently addresses concerns from homeowners.
• Answers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the system.
• Maintains knowledge of key clients and contacts.
• Sets up and maintains files, materials, information, schedules, and related data.
• Assists with obtaining bids for additional work from outside contractors when a third-party vendor is required.
• Resolves complaints of homeowners.
• Interacts daily with homeowners and other residents.
• Assists the board, owners, and community association manager in complying with association and government rules and regulations.
• Assists in the operation of community pools, golf courses, community centers, etc.
• Abides by the Management Agreement for each community.
• Maintains files, reports, and related communications (hard copy and/or electronic).
• Researches and provides informational materials, such as electronic data (Internet) for projects and special assignments.
• Maintains calendars, contact databases and appointments.
• Sets up and arranges meetings, facilities and accommodations as required.
• Writes and prepares letters, memos, e-mails, and reports in draft and final form.
• Proofreads and edits materials to ensure high-quality communications.
• All other duties as assigned.
  
  

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