Administrative Office Supervisor

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Position Overview

An Administrative Supervisor has the scope and authority to direct operations and staff to research and resolve any client issues, and work in the pursuit of excellence, creating a positive and productive environment for all stakeholders. They are responsible for administrative operations and supervision of their team to include training, supervising and evaluating staff and office operations. Continuous feedback is important and should be given to employees when they are not performing well. When customer service skills are lacking for a certain topic, the Supervisor may arrange for all the employees to have extra training classes, which may be administered by someone else or directly by the supervisor.

The Administrative Supervisor will support clients and the team on a consistent basis, as well as identify and implement processes and systems for both on-going and special initiatives.

Core Duties and Responsibilities:

• Supervise Assistant Community Managers and Receptionist
• Mentor employees, set goals, and develop performance
• Monitor performance of support staff and front desk operations
• Resolves any client escalations and customer service tickets from home office
• Oversees cross functional work areas targeted to resolve issues raised by customers
• Manage and coordinate administrative support services; mail distribution, record management, and other office support services.
• Provide primary contact for homeowners and residents via phone calls, voice mails, email, faxes, and walk-ins.
• Handles new client utility setup and transition
• Revenue Generating: Maintains and renew client state registrations: DORA and SoS
• Reputation Management: Triage customer service escalations from BBB, social media, and Home Office
• Oversees several company and customer annual audit procedures
• Periodically heads special projects
  
  

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Knowledge of company policies, procedures and forms at an expert level.
• Knowledge of conflict resolution techniques at an expert level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Project management at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to travel to Lakewood, CO office on a weekly basis.
  
  

Education and Experience

• High School Diploma or GED Required
• Associates Degree Required
• Bachelor's Degree Preferred
• 5 -- 7 years of directly related or closely related experience Required
• 3 -- 5 years of Community Association experience Preferred
  
  

BENEFITS:

• World-Class Training
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
  
  

Compensation

• $51,000-54,000 annually; direct experience highly considered
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.