About the job
Description
This job description serves as a detailed guide outlining the roles and responsibilities associated with the Administrative Associate position at Corner Property Management. It is designed to provide employees with a comprehensive understanding of the expectations and qualifications associated with this role.
Schedule
Customer Service Representative
Skills
This job description serves as a detailed guide outlining the roles and responsibilities associated with the Administrative Associate position at Corner Property Management. It is designed to provide employees with a comprehensive understanding of the expectations and qualifications associated with this role.
Schedule
- Business work week is Monday – Friday 9 am to 5 pm.
- May be required to work evenings and/or weekends as needed for special or urgent projects/tasks (notice will be provided in advance).
- May be required to travel for industry training or Corporate Office events (notice will be provided in advance).
Customer Service Representative
- Receive and screen incoming telephone calls, initial reports of maintenance deficiencies and other homeowner requests.
- Follow the CPM phone script and perform the standard questions and phone screen procedure.
- Respond to clients' emails, phone calls and software requests within 24 hours.
- Handle requests promptly and transfer calls to the appropriate staff as needed.
- Promptly return messages in case of emergency. Immediately notify the property manager and follow up as needed.
- Maintain client/association information and files using the company's software according to CPM standards.
- Keep the community websites up-to-date. Post agreed-upon information using software and following standard processes to ensure consistency and accuracy.
- Coordinate move in/outs in accordance with Association rules & regulations.
- Coordinate parking/parking tags in accordance with associations policies.
- Create service requests as needed within company software.
- Generate and distribute Violation Letters for assigned properties.
- Be proficient in navigating general ledgers to provide effective support and address financial inquiries.
- Initiate and process municipal reimbursements.
- Provide backup support for on-site Community Manager during sick leave and vacation periods, ensuring seamless property management. Additionally, offer assistance in managing substantial request volumes as needed, with advance notice provided for scheduling purposes.
- Process of OPRA requests from CAM efficiently and accurately.
- Demonstrate proficiency in utilizing CPM's software and actively engaging in additional training to enhance expertise in software components.
- Facilitate the retrieval and provision of required documents or information with efficiency and accuracy.
- Manage various mailings for the Association, including but not limited to election mailings, bulletin distributions, and community notice mailings.
- Schedule Zoom meetings efficiently.
- Coordinate internal FedEx requests.
Skills
- Demonstrate proactive initiative by taking prompt and decisive action without external prompting.
- Self-motivated with ability to work in a with a "get it done" attitude.
- Must be able to use MS Office 2021 or later, particularly Excel and Word. Must be able to adapt to management software being utilized by CPM.
- Ability to interpret and follow verbal and written instructions
- Ability to communicate effectively, both verbally and in writing and exercise diplomacy.
- Knowledge of business correspondence including rules of grammar, sentence structure, punctuation, and spelling.
- Interpersonal skills necessary to effectively interface with all levels of personnel and work in a team environment.
- Demonstrated ability to maintain confidentiality of records and to use discretion in the performance of daily activities.
- Must be able to perform diversified but semi-repetitive operations following standardized methods and procedures under changing conditions.