Administrative Assistant - Operations (WGFL2023-5244)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Under direction of Evergreen Lifestyles Management Leadership, the CAM Operations Administrator is responsible for the daily support of operations within the Community Management Department to assist in the proactive and efficient functions of services provided to clients.

The CAM Operations Administrator serves as an integral part of the operations team for community management. The position requires the ability to multi-task on a variety of levels by representing the company’s mission and values with utmost professionalism. Provide leadership and guidance to ensure that the needs or desires of the company are being addressed effectively for the betterment of the communities managed. Performs all responsibilities while demonstrating outstanding customer service skills by responding to owner inquiries on account information, portal/website access, or other community specific inquiries with a reasonable amount of time (typically 24-48 hours during the business week). Communicates with operational leadership to keep them in the know of the onboarding progression.

Client Success Administrative Functions

• Contacting Vendors during onboard to alert of management change
• Finalization of Welcome Letter for distribution to owners in new communities managed
• Initial AABT form submittal into Vantaca after initial review of budget and documents
• Pulling Enforcement and Collection Details for Vantaca
• Updating/Creation of HOA forms as applicable including but not limited to ARC forms
• Assistance with Website Updates & Email Communication during the initial 90 days of client onboarding

CAM Support Functions

• Maintaining Portfolio Assignment Spreadsheet for monthly revenue review with VP
• Proofing of community emails from Managers weekly based on those assigned
• Updates templates for Violations, ARC, and New Owner Welcome in Vantaca upon request from Managers
• Assist with info center question updates in Vantaca that are global based
• Supports process for ensuring Board / Committees are updated in Vantaca
• Monitors Community Websites for global updates based on manager changes, policy/procedure changes, etc.Data entry projects, as assigned, including but not limited to Homeowner Paperwork and Updates and Check entry.
• Ensures all safety precautions and procedures are followed while performing duties.
• May be assigned other duties by Vice President of CAM Operations.
• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits

$18.00 to $20.00, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays