Administrative Assistant - Onsite (Part Time Position)

About the job
Will you be our next Front Desk Administrator?

Are you highly organized, able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues? If so, then we would like to get to know you!

Who is SPECTRUM Association Management?

SPECTRUM is an HOA Management Company that has been in business for 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award 15 years in a row.  We are energetic and passionate about our goals, and because of our continued growth, we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

SPECTRUM Association Management has won 15 Best Places to Work awards because we care about helping achieve big things in life inside and outside of work.

What does it look like to be an employee at Spectrum Association Management?

99% of employees believe in the company leadership and the future success of the organization.
96% of employees are proud to work here and love their coworkers!
93% of employees have felt well supported by management through COVID-19.

General job information: 

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.

Essential Duties And Responsibilities

Welcome Homeowner in the office. Receive Homeowner payments 
Handle walk in billing questions 
Transfer calls to appropriate parties 
Responding to homeowners via Live Chat and Emails
Working extensively with Outlook, and software for recording correspondence 
Conflict de-escalation and resolution with difficult or upset customers 
Following up on outstanding issues 
Talk face to face to explain situations or billing issues and provide billing support 
Provide high level customer service Internal and external emails 

Job Requirements/Qualities:

Strong communication skills both verbally and written 
Ability to understand and carry out oral and written requests 
Problem solving skills and detail oriented 
Working knowledge of keyboard and software navigation 
Ability to multi-task and learn in a fast paced environment 
Customer service minded with the ability to work as a part of a team 
Communicates clearly, professionally and accurately on the phones with homeowners 
Contributes to a positive team environment
Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture 
Strong organization and follow-up 
Maintains a calming demeanor during customer phone interaction and peak times 
Anticipates the needs of our clients by continually evaluating the environment during interfacing 
Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first 

Spectrum Association Management Highlighted Benefits

We offer a comprehensive package that is more than just a paycheck

Recognized as Best Places to Work since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately-owned with 20 years in business and during those years, we have never had to lay anyone off. 
Work / Life balance.
Internal Learning and Development Management System.

Schedule: Tuesday and Thursday from 9 AM - 5 PM

Pay Rate: $17/hr