Administrative Assistant (Compliance), Onsite

No longer accepting applications

Job Details

  • SalaryNot provided
  • Job TypeFull-time
  • Company TypeManagemet Company
  • Job CategoryOffice Administration
  • Job WorkplaceOn-Site
  • Job Workplace LocationChandler, AZ, USA

Job Description

About the job

Job Details

Description

Position Summary:

Primarily responsible for providing administrative assistance to assigned Community Manager which includes customer service, completing compliance inspections and overall administrative duties that lead to the success of on-going projects as well as for ensuring Architectural Guidelines and Governing Documents are upheld within designated communities by thorough knowledge of CC&Rs and Design Guidelines. Providing both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities

  • Process resident applications to the Architectural Review Committee (ARC), including but not limited to screening submittals for missing information, coordinating application process with Community Manager and/or ARC, preparing approval / denial letters to applicant(s) and drafting monthly ARC Review reporting to the Board of Directors.
  • Maintain an organized filing and tracking system for Architectural Review Committee submittals.
  • Educate residents on the ARC submittal process and compliance administration.
  • Attend monthly Architectural Review Committee meetings. Track all submission status, committee questions and responses and all related correspondence and communication.
  • Conduct weekly physical inspections of community to ensure compliance of Association’s Governing Documents and Design Guidelines.
  • Research, record and track compliance information through company database.
  • Investigate third-party non-compliance reports, maintain detailed records of non-compliance issue investigations and follow-up.
  • Oversee preparation of compliance notices, fine notices and related correspondence.
  • Work effectively and respectfully with co-workers, customers and vendors, keeping commitments and others informed of work progress, timetables, issues, and collaborating to find mutually acceptable and practical solutions.
  • Attend monthly Board of Directors meetings. Support meeting setup, draft meeting minutes, record and post meeting videos and other documents to website as needed.
  • Provide direct administrative support and other organizational and communication tasks as directed by the Community Manager in order to meet community standards.
  • Draft Board Resolution documents, community e-blasts, and other correspondence as directed by the Community Manager.
  • Extend top-notch customer service and problem resolution via phone and face-to-face interaction with residents and staff.
  • Performs other related duties as directed.

Knowledge, Skills, And Abilities

  • Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a fast-paced, demanding environment.
  • Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet, and e-mail systems.
  • Ability to interact and work positively and effectively with homeowners and staff at all levels.
  • Advanced communication skills both verbal and written.
  • Superior customer service skills and phone etiquette.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.
 

Posted: 2024-10-15

Last updated: 2024-10-15 11:20AM UTC

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No longer accepting applications

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