Administrative Assistant / ACAM (VBFL2026)

Job Title: Assistant Community Association Manager

Position Summary

The Assistant Community Association Manager plays a key supporting role in the management and operations of assigned communities. Working closely with the Community Association Manager (CAM), this position helps ensure communities run smoothly and in compliance with governing documents, applicable laws, and company policies. The role focuses on delivering exceptional service to homeowners, Board members, and vendors.

Key Responsibilities

• Provide administrative and operational support to the Community Association Manager across multiple communities.
• Respond promptly and professionally to homeowner and Board inquiries, ensuring high-quality customer service.
• Become familiar and knowledgeable of assigned portfolio’s rules and regulations, amenities, meeting dates, architectural procedures, and other important community processes.
• Process architectural requests as they are submitted. All complete requests will be entered into Caliber prior to sending to the Committee according to association’s approved procedures.
• ACAM is responsible for amenity access distribution (keys, fobs, passes, etc.).
• Prep Annual Meeting of the Membership documents
• Process compliance tours and ensure that violations submitted to administrative team are reviewed and mailed out in accordance with company policy.
• Assist with processing community-wide mailouts. ACAM will submit approved mass mailings through third party vendor with approved specifications.
• Attend Community meetings as needed
• Filing and scanning of correspondence according to company policy.
• Maintain organized and accurate records, reports, and documentation in line with company and association requirements.
  
  

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.