Accounts Receivable Settlements Supervisor

The Accounts Receivable Settlements Supervisor is responsible for training and supervising. Accounts Receivable Settlements employees and assisting in all aspects of the transfer of

ownership accounting processes. This is an accounting support position in a fast-paced

centralized accounting services environment providing financial services to community

associations throughout North America. Candidates for this position must meet Associa’s credit

requirements.

 

Duties include but are not limited to:

 

• Supervise a group of Accounts Receivable (A/R) Settlements staff

• Manage association processing in C3 accounting system

• Make daily assignments

• Track daily metrics and maintain settlements Inventory Log

• Assessment of staff to determine areas of opportunity and use of specialized skills

• Confirm timeliness of processing by AR settlement specialists

• Partner with Branch Financial Accounting Support Personnel (FASP)

• Manage employee access changes

• Manage backfill/backup and workloads (including fluctuations)

• Assign branches portfolios to A/R staff based on experience, skill level and abilities

• Work directly with other leaders in the organization as needed

• Maintain reports for tracking key performance indicators (KPI) and staff allocation

• Develop and train staff to meet department requirements

• Responsible for supervision and performance of staff including performance reviews,

disciplinary action and hiring

• Other duties as assigned

 

Knowledge and Skills

 

• Knowledge of Home Closings, Title, and closing documents (Deed, Final Closing Statement)

preferred

• Basic knowledge of accounting principles, practices, and procedures (US GAAP)

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level

• Knowledge of conflict resolution techniques at a proficient level

• Professional communication skills (phone, interpersonal, written, verbal, etc.)

 

Professional customer service skills

• Initiative-taking, proactive, detail oriented and a collaborator

• Time management and time critical prioritization skills

 

Education and Experience

 

• Associates degree Required

• Bachelor’s degree Preferred

• 5 – 7 years of related or closely related experience

• 3 – 5 years of supervisory experience