Accounts Receivable Settlements Supervisor

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Accounts Receivable Settlements Supervisor is responsible for training and supervising

Accounts Receivable Settlements employees and assisting in all aspects of the transfer of

ownership accounting processes. This is an accounting support position in a fast-paced

centralized accounting services environment providing financial services to community

associations throughout North America. Candidates for this position must meet Associa’s credit

requirements.

Duties include but are not limited to:

• Supervise a group of Accounts Receivable (A/R) Settlements staff
• Manage association processing in C3 accounting system
• Make daily assignments
• Track daily metrics and maintain settlements Inventory Log
• Assessment of staff to determine areas of opportunity and use of specialized skills
• Confirm timeliness of processing by AR settlement specialists
• Partner with Branch Financial Accounting Support Personnel (FASP)
• Manage employee access changes
• Manage backfill/backup and workloads (including fluctuations)
• Assign branches portfolios to A/R staff based on experience, skill level and abilities
• Work directly with other leaders in the organization as needed
• Maintain reports for tracking key performance indicators (KPI) and staff allocation
• Develop and train staff to meet department requirements
• Responsible for supervision and performance of staff including performance reviews,
  
  

disciplinary action and hiring

• Other duties as assigned
  
  

Requirements

Knowledge and Skills

• Knowledge of Home Closings, Title, and closing documents (Deed, Final Closing Statement)
  
  

Preferred

• Basic knowledge of accounting principles, practices, and procedures (US GAAP)
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
  
  

Professional customer service skills

• Initiative-taking, proactive, detail oriented and a collaborator
• Time management and time critical prioritization skills
  
  

Education And Experience

• Associates degree Required
• Bachelor’s degree Preferred
• 5 – 7 years of related or closely related experience
• 3 – 5 years of supervisory experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.