Accounts Receivable Manager (PTX2023-5088)

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

CiraConnect is rapidly growing and has multiple exciting opportunities for accounting professionals to join our Accounts Receivable Services team in servicing client management companies and community associations. You will have the opportunity to perform in a technology driven environment using our internally developed world-class accounting and financial reporting software. Our large and growing Shared Services team provides opportunities for career advancement into accounting team management and other advanced positions.

The Manager, Accounts Receivable Services Group is responsible for the client service and management of a team of 10+ billing / accounts receivable service staff in providing receivables lockbox / billing and accounts receivable services for a customer base comprised of community association clients and their underlying property owners / members. This position will interface with the property managers, community property owners / members, community association Board of Directors, real estate title companies and banking partners in processing AR invoices and payments. This is a "hands-on" position from a services perspective. The Director, Accounts Receivables Services Group will be responsible for

• Timely and accurate processing of daily work queues including AR / billing cases, AR lockbox payment reconciliations, owner / membership maintenance, title company requests, ownership conveyance processing, deposits, deposit reconciliation and payment coupon orders within defined service level metrics
• Weekly reports on department service metrics and work queues
• Service provider relationship management with respect to service provider billing / AR
• Client and service provider satisfaction with the underlying department processes
• New client integration planning and consultation with respect to billing configuration
• Recruiting, hiring, training, reviewing and mentoring staff
• Development, implementation and maintenance of department and client community SOPs and internal controls
• Trouble-shooting and resolving escalated issues
• Coordinating with other CiraConnect Shared Services departments providing accounting, audit, banking, information technology and client transition services in the delivery of overall financial management services
• Financial consultation with property managers, general managers and community Board of Directors with respect to billing and AR matters
• Process improvement recommendations and implementation
• Becoming a “subject matter expert” in the CiraConnect technology platform with respect to the delivery of billing and receivables lockbox / accounts receivable services.
• Plus other work related tasks as needed

The qualifications for the position include the following

• Accounting, finance or general business degree from a 4-year accredited college / university
• 5 years minimum experience as a consumer Accounts Receivable or Revenue Manager / Controller / Accounting Manager level or higher
• Supervision of a billing, accounts receivable or revenue department with a minimum of 10 employees
• Proven experience in a high volume billing / receivables operation
• Strong understanding of internal control concepts and processes related to billing / AR payment processing
• Real estate, property management and/or outsourcing industry experience (2+ years of recent experience) a plus
• Hands on experience with a mid to upper tier accounting software package
• Exceptional computer skills (power user)
• Strong organizational and prioritization skills
• Strong interpersonal/communication (written and verbal) skills
• Ability to work efficiently in a dynamic, challenging, high change/growth environment
• Ability to travel (5 -10%)

Pay and Benefits

$55,000 to $75,000, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays