Accounts Receivable Director

The Accounts Receivable Director will be responsible for performing administration and other accounting functions and tasks as necessary to support daily operational needs within the Accounts Receivable department of the Client Shared Service center (CSSC). This position provides direct support for all accounting support functions for integrated branches and serves as the owner of the relationship for AR related processes including cash application, billing, delinquency, and escrow related processes. The position will report to the VP of the Client Shared Service Center and have direct oversight of the department Managers, Supervisors, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides strong leadership by managing, mentoring, training, and developing Managers and Supervisors of the AR department to ensure all Accounts Receivable goals and objectives are met.
• Manages overall strategic planning, team development, and business process efficiency to the team.
• Responsible for reviewing departmental results and directing teams towards developing corrective action plans as necessary. Identifies improvements for systems, workflow, and procedures. Drives and implements changes with cross functional teams. Ensures processing efficiency and compliance with internal controls set by internal and external auditors.
• Lead continuous improvement, including processes, systems and outside support targeted to improve department efficiencies thus reducing risk and cutting costs.
• Monitor system metrics, including dashboards and accounts receivable reports, and conduct analytical reviews to determine where additional emphasis needs to be placed to ensure the goal of timely and proper account adjudication is accomplished.
• Develops and maintains relationships with branch leadership teams and other departments within the organization.
• Responsible for budgeting and analysis of expenditures relating to the CSSC processes and department needs.
• Manages SOP documentation review, approvals, and updates while maintaining a high level of accuracy and confidentiality. Handles escalated issues related to processing and procedures and provides resolution in a timely manner.
• Directs activities to ensure systems and controls are in place as outlined in policy and procedure manuals. Meets established daily, weekly, and monthly deadlines.
• Build and leverage relationships with internal network to efficiently execute against account growth plans.
• Act as a mentor and facilitate training and development sessions for subordinate staff related to people leadership, processes, and technology.
• Completes other ad hoc analysis, special projects, and duties as needed.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in Accounting, Finance, Business, or related field
• 10 years of relevant experience in Accounting, Banking, Finance, or related field
• 10 years of management experience
• 5 years’ experience in Accounts Receivable, Mortgage Escrow or Billing related function in a shared service, corporate, operational, or customer service-related environment

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Generally Accepted Accounting Principles (GAAP) and Association of Certified Public Accountants (AICPA) guidelines
• Strong knowledge of Finance/Accounting reporting, accounting principles, practices, and procedures
• Mortgage background a plus
• Excellent problem-solving skills with acute attention to detail and ability to meet tight deadlines and goals
• Demonstrated ability to plan, prioritize, and delegate work assignments and projects
• Solid experience and proficiency in Microsoft Excel, Access, Outlook, etc.
• Ability to recognize opportunities to implement process improvements, i.e. electronic invoicing, electronic payment, lockbox, invoice processing, invoice approvals and tasks relating to Cash Management
• Ability to professionally communicate both internally and externally with individuals at all levels of an organization, including senior and executive leadership.
• Ability to work both independently and in a team setting; flexible, adaptable, and thrives in a fast-paced business environment.
• Skilled in being a self-motivating, analytical, and proactive team player
• Exceptional communication skills – listening, written, and verbal
• Exceptional time management and leadership skills