Accounts Receivable Customer Support Manager (WGFL2024-7191)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

The Manager, Accounts Receivable Customer Support is responsible for the client service accounts receivable of community association clients and their underlying property owners / members. This position will interface with the property managers, community property owners / members, community association Board of Directors, real estate title companies and banking partners in handing AR inquires and processes. This is a "hands-on" position from a services perspective.

Manager Accounts Receivables Customer Support will be responsible for:

• Timely and accurate processing of daily work queues including AR / billing cases
• Weekly reports on department service metrics and work queues
• Service provider relationship management with respect to service provider billing / AR
• Client and service provider satisfaction with the underlying department processes
• New client integration planning and consultation
• Recruiting, hiring, training, reviewing and mentoring staff
• Development, implementation and maintenance of department and client community SOPs and internal controls
• Trouble-shooting and resolving escalated issues
• Financial consultation with property managers, general managers and community Board of Directors with respect to billing and AR matters
• Process improvement recommendations and implementation
• Becoming a “subject matter expert” in the CiraConnect technology platform with respect to accounts receivable services.
• Plus other work related tasks as needed
  
  

Qualifications

The qualifications for the position include the following:

• Accounting, finance or general business degree from a 4-year accredited college / university
• 5 years minimum experience as a consumer Accounts Receivable or Revenue Manager / Controller / Accounting Manager level or higher
• Supervision of a billing, accounts receivable or revenue department with a minimum of 5 employees
• Proven experience in a high volume receivables operation
• Strong understanding of internal control concepts and processes related to billing / AR payment processing
• Real estate, property management and/or outsourcing industry experience (2+ years of recent experience) a plus
• Hands on experience with a mid to upper tier accounting software package
• Exceptional computer skills (power user)
• Strong organizational and prioritization skills
• Strong interpersonal/communication (written and verbal) skills
• Ability to work efficiently in a dynamic, challenging, high change/growth environment
• Ability to travel (5 -10%)
  
  

Pay and Benefits:

$45,000 to $65,000 based on education and experience

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays