Accounts Receivable Collections Supervisor

Job Description

Purpose

The Accounts Receivable Collections Supervisor is responsible for overseeing the daily operations of the collections team to ensure timely and effective collection of outstanding receivables. This role involves supervising AR staff, monitoring aging reports, handling escalated customer issues, and implementing strategies to reduce past due balances and improve cash flow. The team is currently comprised of 8 Billing/AR analysts & 2 Collections analysts.

Key Responsibilities

• Supervise and lead the AR collections team, providing guidance, support, and performance feedback.
• Participate in branch calls to provide support and coverage when Billing/AR Analysts are unavailable or require additional guidance.
• Track and analyze key performance indicators (KPIs) related to collections, ensuring responsibilities are executed accurately and efficiently.
• Generate and analyze AR metrics and collection reports and present updates to senior management.
• Train and develop staff, conducting regular one-on-ones and performance evaluations related to their Collections responsibilities.
• Monitor and review aging reports, ensuring prompt follow-up on past-due accounts.
• Investigate and resolve discrepancies in invoice payment status between the corporate payment systems and the corporate accounting system.
• Develop and implement collection strategies and procedures to optimize cash collections & application and reduce delinquency.
• Coordinate with sales, customer service, and billing teams to resolve disputes or billing discrepancies.
• Resolve escalated collection issues in a professional and customer-focused manner.
• Review credit memo and write-off requests to ensure accuracy before submitting to leadership for final approval.
• Ensure consistent implementation of the corporate collections policy across Portfolio Management Companies (PMCs) by conducting regular calls to monitor compliance and provide guidance.
• Ensure compliance with company policies, legal regulations, and accounting standards.
• Evaluate credit risk and recommend credit limits and terms for new and existing customers.
• Assist in month-end closing processes related to accounts receivable and bad debt provisioning.
• Other duties as assigned.
  
  

Requirements

Qualifications & Experience

• Associate or bachelor’s degree in accounting, business administration, or related field is a plus
• 3-5 years of experience in collections, accounts receivable, or related financial operations roles, with at least 1-3 years in a supervisory role.
  
  

Skills / Other Requirements

• Proficiency with Microsoft Excel, PowerBI, and ERP systems (Microsoft Dynamics Finance & Operations preferred).
• Ability to analyze financial data.
• Must be very detail oriented, possess excellent follow-through, and can multi-task.
• Excellent communications and interpersonal skills.
• Strong problem-solving skills with acute attention to detail and ability to meet tight deadlines and goals
• Ability to professionally communicate both internally and externally with individuals at all levels of an organization, including senior leadership.
• Ability to handle sensitive customer situations tactfully and effectively.
• Exceptional time management skills.
• Knowledge of relevant laws and regulations (e.g., Fair Debt Collection Practices Act).
• Understanding of, or experience in, the Community Association Management Industry preferred.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.