About the job
Do you thrive on providing a great customer service experience? Are looking for a place where you can make a positive difference?
We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
Our Accounts Receivable Collection Specialist helps our communities run smoothly and contributes to our residents’ satisfaction.
What you’ll accomplish:
Responsibilities of Collection Specialist:
Our team members are the strength behind CCMC. If you thrive working in a fast paced environment, enjoy portfolio work, are driven to succeed and enjoy building strong client relationships, this role could be just right for you.
We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
Our Accounts Receivable Collection Specialist helps our communities run smoothly and contributes to our residents’ satisfaction.
What you’ll accomplish:
Responsibilities of Collection Specialist:
- Prepare collection reporting for portfolio of associations
- Execute Delinquency Process in VMS for assigned portfolio
- Review of Delinquency Maintenance module in VMS for credit & zero balance accounts
- Prepare lien documentation per collection policies
- Release liens for accounts that balances are paid
- Prepare accounts for legal referral to attorney offices
- Correspond with attorneys regarding payments received/open accounts as needed
- Correspond with residents regarding account balances
- Correspond with site teams regarding delinquent accounts
- Post legal payments in VMS & maintain proper check back-up
- Maintain organized back-up and responsible for monthly filing
- Establish and monitor payment plans for assigned portfolio
- Other tasks/projects as outlined by department leader
- Review new correspondences (emails & voicemails) and provide responses within 48 hours
- Daily review of Delinquency Maintenance detail to close credit & zero balance accounts
- Post any received legal payments, code for deposit & create backup documentation for each deposit
- Minimum of monthly filing for these documents in CCMC designated file cabinets
- Based on calendared tasks, prepare collections reporting by queuing delinquency reporting in VMS & preparing recommendations for new collection actions in excel report
- Correspond with association for lien & legal approval accounts recommended
- Update collection tracker with date of process & order #s for processed items upon completion of charge application in VMS
- Prepare any approved liens for recording
- Prepare any approved accounts for legal referral
- Monthly review of monitored payment plans
- Monthly confirmation of legal accounts with onsite/attorney
- Two years’ accounts receivable experience, preferred
- HOA industry experience, highly preferred
- Experience working in a fast-paced environment
- Effective multi-tasking skills
- Excel/Microsoft Office Suite experience
- Excellent communication skills both written and verbal
- Ability to work independently and problem-solve with minimal help
- Strong organizational and prioritizing skills
- Must pass a pre-employment drug screen and background check
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid vacation, holiday, and volunteer time
- Company-paid Short-term Disability
- Optional Long-term Disability
- Employee assistance program
- Optional Pet Insurance
- Professional education assistance
- Perhaps most importantly, a service-oriented team who is dedicated to your success!
Our team members are the strength behind CCMC. If you thrive working in a fast paced environment, enjoy portfolio work, are driven to succeed and enjoy building strong client relationships, this role could be just right for you.