Accounts Receivable Collection Specialist

Do you thrive on providing a great customer service experience? Are looking for a place where you can make a positive difference?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Accounts Receivable Collection Specialist helps our communities run smoothly and contributes to our residents’ satisfaction.

 This position pays $20.50 - $21.15 hourly. 

What you’ll accomplish:

Responsibilities of Collection Specialist: 

 Prepare collection reporting for portfolio of associations 
 Execute Delinquency Process in VMS for assigned portfolio 
 Review of Delinquency Maintenance module in VMS for credit & zero balance accounts 
 Prepare lien documentation per collection policies 
 Release liens for accounts that balances are paid 
 Prepare accounts for legal referral to attorney offices 
 Correspond with attorneys regarding payments received/open accounts as needed 
 Correspond with residents regarding account balances 
 Correspond with site teams regarding delinquent accounts 
 Post legal payments in VMS & maintain proper check back-up
 Maintain organized back-up and responsible for monthly filing 
 Establish and monitor payment plans for assigned portfolio 
 Other tasks/projects as outlined by department leader 

Daily Workflow of Collection Specialist: 

 Review new correspondences (emails & voicemails) and provide responses within 48 hours 
 Daily review of Delinquency Maintenance detail to close credit & zero balance accounts 
 Post any received legal payments, code for deposit & create backup documentation for each deposit
 Minimum of monthly filing for these documents in CCMC designated file cabinets 
 Based on calendared tasks, prepare collections reporting by queuing delinquency reporting in VMS & preparing recommendations for new collection actions in excel report
 Correspond with association for lien & legal approval accounts recommended 
 Update collection tracker with date of process & order #s for processed items upon completion of charge application in VMS 
 Prepare any approved liens for recording 
 Prepare any approved accounts for legal referral 
 Monthly review of monitored payment plans 
 Monthly confirmation of legal accounts with onsite/attorney 

What we’re looking for:

 Two years’ accounts receivable experience, preferred 
 HOA industry experience, highly preferred 
 Experience working in a fast-paced environment 
 Effective multi-tasking skills 
 Excel/Microsoft Office Suite experience 
 Excellent communication skills both written and verbal 
 Ability to work independently and problem-solve with minimal help 
 Strong organizational and prioritizing skills 
 Must pass a pre-employment drug screen and background check 

What we offer:

 Comprehensive benefits package including medical, dental, vision, and life insurance 
 Wellness program 
 Flexible Spending Accounts 
 Company-matching 401k contributions 
 Paid vacation, holiday, and volunteer time 
 Company-paid Short-term Disability 
 Optional Long-term Disability 
 Employee assistance program 
 Optional Pet Insurance 
 Professional education assistance 
 Perhaps most importantly, a service-oriented team who is dedicated to your success! 

About our Team:

Our team members are the strength behind CCMC. If you thrive working in a fast paced environment, enjoy portfolio work, are driven to succeed and enjoy building strong client relationships, this role could be just right for you