Accounts Payable Quality Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Accounts Payable Quality Specialist is an accounting support position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America. This position will be responsible for auditing production completed by other teams within the department and issuing feedback on performance of the processed invoice/payment request.

Job Responsibilities:

• Manage work queues to ensure operational needs are met accurately and efficiently by using reporting to determine number of evaluations needed to complete for each team member.
• Review and analyze accuracy of team member’s work at various stages of the invoice approval process.
• Provide feedback and reporting on any data fields that are incorrect through an internal ticketing communication system.
• Ensures that quality reviews are completed daily, meeting the expected % reviewed, with equal distribution of reviews completed for each function.
• Correct any fields of the invoice that are incorrect and partner with the Supervisors within the Department to identify trends and training opportunities.
• Develops and maintains strong relationships with internal business partners, working with the internal teams daily to identify inconsistencies in processing or identification of gaps in the SOPs.
• Identify process improvements in both procedures and systems.
• Other duties and/or special projects may be assigned to meet business needs; Incumbent will follow other job-related instructions and perform other job-related duties from time to time if requested by department management.
  
  

Requirements

Knowledge and Skills:

• Ability to evaluate, analyze, and prioritize data in various forms and formats.
• Knowledgeable and skilled in proper accounting principles, practices, and procedures
• Able to accurately perform calculations and analysis.
• Ability to work both independently and in a team setting; flexible and adaptable in a fast-paced and changing environment.
• Excellent written and verbal communication skills
• Strong problem-solving skills with acute attention to detail and ability to meet deadlines
• Proficient in Microsoft Office Word, Excel, Outlook, and alpha-numeric data entry.
• Proficient with web-based communication tools such as Teams, Go to meeting, Zoom, etc.
• Experience working in a payables cloud environment preferred.
  
  

Education:

• High school diploma or equivalent
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.