Accounts Payable Quality Specialist

The Accounts Payable Quality Specialist is an accounting support position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America. This position will be responsible for auditing production completed by other teams within the department and issuing feedback on performance of the processed invoice/payment request.

Job Responsibilities:

• Manage work queues to ensure operational needs are met accurately and efficiently by using reporting to determine number of evaluations needed to complete for each team member.
• Review and analyze accuracy of team member’s work at various stages of the invoice approval process.
• Provide feedback and reporting on any data fields that are incorrect through an internal ticketing communication system.
• Ensures that quality reviews are completed daily, meeting the expected % reviewed, with equal distribution of reviews completed for each function.
• Correct any fields of the invoice that are incorrect and partner with the Supervisors within the Department to identify trends and training opportunities.
• Develops and maintains strong relationships with internal business partners, working with the internal teams daily to identify inconsistencies in processing or identification of gaps in the SOPs.
• Identify process improvements in both procedures and systems.
• Other duties and/or special projects may be assigned to meet business needs; Incumbent will follow other job-related instructions and perform other job-related duties from time to time if requested by department management.

Knowledge and Skills:

• Ability to evaluate, analyze, and prioritize data in various forms and formats.
• Knowledgeable and skilled in proper accounting principles, practices, and procedures
• Able to accurately perform calculations and analysis.
• Ability to work both independently and in a team setting; flexible and adaptable in a fast-paced and changing environment.
• Excellent written and verbal communication skills
• Strong problem-solving skills with acute attention to detail and ability to meet deadlines
• Proficient in Microsoft Office Word, Excel, Outlook, and alpha-numeric data entry.
• Proficient with web-based communication tools such as Teams, Go to meeting, Zoom, etc.
• Experience working in a payables cloud environment preferred.

Education:

• High school diploma or equivalent