Accounting Analyst

Accounting Software Adoption Analyst (Training and Implementation)

 

Job Overview

 

CINC Systems is a fully integrated cloud-based homeowners’ association accounting and property management software system. It’s the largest SaaS player in its space and is growing rapidly.

 

In Fall 2019, CINC received significant investment from Spectrum Equity, a well-respected growth equity fund that has invested in the likes of (url removed), SurveyMonkey, Origami Risk, Grubhub, (url removed) and GoodRX.

 

Following that investment, CINC has bolstered its executive team and made significant hires across the company.

 

CINC is currently seeking an Accounting Software Adoption Analyst to join our Training and Implementation team either remotely or at our Duluth office.

 

Due to the current pandemic, this role is working remote on a full time basis regardless of location.

 

Individuals would be responsible for working closely with our customers and the Training and Implementation team to support/train new customers onboarding to the new software. They will also resolve software and accounting-related issues as they occur.

 

Responsibilities for Accounting Software Adoption Analyst

 

Support / Train customers on daily/monthly/yearly accounting functions in software

 

Proactively monitor and ensure customers are adapting and meeting training goals in all aspects of software

 

Trouble shoot software and accounting issues for new customers

 

Provide solutions to accounting and software issues as they arise

 

Provide thorough, accurate, and professional responses to the customers

 

Document and forward customer requests for modification or enhancement to the appropriate team members and provide feedback to the customer on such requests

 

Create user documentation to handle frequently asked questions as well as provide step by step business process instructions using any component of the system

 

Work collaboratively with and provide assistance to other internal teams as needed

 

Utilize math and accounting skills to analyze key financial data and reports

 

Provide support through case system to new clients prior to moving to the Customer Support Team

 

Requirements

 

Qualifications for Accounting Analyst

 

Bachelor’s degree or equivalent work experience in accounting or related field strongly preferred

 

Strong familiarity with productivity tools such as Microsoft Office Suite

 

Strong ability to use and ideally past experience with database or spreadsheet tools such as Microsoft Excel

 

High Software Aptitude is required and software support experience is a plus

 

Strong critical thinking and analytical skills

 

Excellent Verbal and Written communication skills

 

Positive attitude and team player

 

CINC is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

 

Benefits

 

Benefits:

 

Work with an amazing team and leadership that really cares!

 

Opportunities for growth

 

Medical

 

Dental

 

Vision

 

Life insurance

 

AFLAC

 

Flexible Spending Plan (Healthcare & Childcare)

 

401 K via Transamerica (up to 2% matching)

 

136 hours of PTO per year (5.23 hours accrued every pay period)

 

10 paid holidays per year

 

Annual bonus for all positions

 

Free snacks when in office