Account Services Representative

About City Property Management

City Property Management is a family-owned Arizona company that's been providing exceptional HOA management services since 1979. With over 45 years of experience and 150+ full-time employees, we combine the stability of an established business with the flexibility and personal touch that only comes from family ownership. Our mission is simple: provide the best experience in community management.

The Role

Join our established team as an Account Services Representative, where you'll help homeowners resolve payment issues and manage their accounts while maintaining positive relationships. This role combines customer service excellence with collections expertise, working directly with HOA residents to find solutions that work for everyone. You'll handle delinquent accounts, negotiate payment arrangements, and ensure proper documentation - all while representing our commitment to professional, respectful service.

What You'll Do

Primary Collections & Account Management:

• Monitor accounts receivable and delinquency reports daily through our collection control system
• Complete monthly collection activity reports for HOA Boards of Directors
• Initiate appropriate collection activities including past due notices, collection letters, and lien preparation
• Negotiate payment terms with homeowners following established guidelines to minimize collection costs
• Prepare accounts for attorney referral when necessary
• Respond to collection-related inquiries within 48 hours via phone or written communication
• Analyze and update customer accounts with corrections and modifications
  
  

Additional Account Services

• Process action items from incoming requests and assign to appropriate team members
• Complete assigned action item tasks within 72-hour timeframe
• Maintain clear internal communication between departments using phone logs and documentation
• Professional use of all company systems and external platforms
  
  

Required

What We're Looking For

• Outstanding customer service skills with a professional, empathetic approach
• Excellent verbal and written communication abilities
• Strong attention to detail and ability to maintain confidential information
• Reliable attendance and punctuality
• Ability to work independently and meet strict deadlines
• Computer proficiency including email, calendar systems, and database management
• Ability to establish positive working relationships with colleagues, clients, and the public
  
  

Preferred

• Previous collections or accounts receivable experience
• Experience in customer service or client-facing roles
  
  

Why You'll Love Working Here

• Family-owned flexibility: 45+ years of stability with the personal touch and adaptability that comes from family ownership
• Comprehensive, personalized training: We train thoroughly at your pace - no arbitrary deadlines or pressure. Training is tailored to help you succeed
• Central location: Conveniently located near Sky Harbor Airport with easy access from throughout the valley
• Free parking: No need to worry about commuting costs or finding parking
• Excellent time off: 10-12 paid federal holidays (above industry standard)
• Direct access: Less bureaucracy means your voice is heard and decisions happen faster
• Supportive team environment: Genuinely friendly colleagues who help each other succeed
  
  

Benefits Package

• Health, dental, and life insurance
• 401(k) with company matching
• Health savings account
• Employee assistance program
• Flexible schedule options
• Professional development assistance
• Employee referral program
• Comprehensive PTO package (begins after first year of employment)
  
  

Schedule & Compensation

• Hours: Monday-Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 3:00 PM
• Position: Non-exempt with overtime paid at 1.5x rate for hours over 40/week
• Pay: $18 - 20 / hour (based on experience)