Access Control/ Front Desk Associate (Part-Time) - Evo

Action Property Management, a premier management company, is seeking a Part-Time (16 hours) Access Control/Front Desk Associate to join our team at our luxury residential community, Evo located in Los Angeles.

Compensation: $19.00 per hour

Schedule: Days may Vary - Hours are from 2:00 PM -10:30 PM

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

We offer our Team Members the following:

• Competitive starting compensation
• Comprehensive benefits package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture that encourages team work and excellence
  
  

Job Summary:

The Access Control/Front Desk Associate is to provide a constant security presence on the interior and exterior as well as respond as necessary to needs at the property. Access Control Officers report directly to the Operations Supervisor and shall follow all instructions given by the Operations Supervisor and General Manager. The Access Control/Front Desk Associate is responsible for patrolling and inspecting the common areas on a routine basis to ensure that access is controlled, the HOA’s rules are being followed and the property is well maintained.

Essential Duties and Responsibilities:

• Perform routine inspections of the Common Areas, including the building perimeter, (including residential hallways and stairwells) at least once per shift, preferably mid-shift and document any discrepancies. Be familiar with the parking structure. Report any concern to Management, Engineering or Janitorial as appropriate.
• Represent Action Property Management by greeting residents, guests, and other visitors at the Kiosk in a welcoming and professional manner.
• Answer phones and greet all residents and guests as they enter or exit the property. Follow Action’s 100%ers at all times.
• Maintain the appearance of the Kiosk area, Lobby, and main elevators by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; straighten the package room in a neat and orderly manner.
• Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Access Control Officers; communicate effectively with co-workers to assure a smooth transition of shifts.
• Provide basic concierge services including taxi reservations, and directions.
• Follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in.
• Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Coordinate moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
• Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
• Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-On Log.
• Monitor and maintain an adequate inventory of forms, supplies and other items used at the Kiosk and promptly notify Supervisor when in need of replenishment.
• Regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
• Report complaints, reports of nuisance, and non-compliance issues to Management per the post instructions. Submit Incident Reports when necessary.
• Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.
• Perform other related Front Desk tasks and duties as assigned by management.
  
  

Requirements:

• 6 months of customer service and security experience. Preferably in hospitality or luxury property management.
• Polished and professional appearance and demeanor
• Strong verbal and written communication
• Strong critical thinking skills. Must be solutions oriented
• High attention to detail
• Personable and capable of building a strong rapport with residents and guests
• Team player
• Ability to lift up to 50 pounds
  
  

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.